Cardo Return policy
At Cardo, we want every order to arrive correctly and every customer request to be handled clearly.
There are two different types of requests:
Returns and exchanges: if you changed your mind, ordered the wrong size or colour, or wish to return an item, please contact returns@cardo.email.
Product issues: if your item is defective, damaged, incorrect, or otherwise non-conforming, please contact support@cardo.email.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return, items must:
be unworn, unwashed and undamaged;
be returned in their original condition;
include the original packaging and any labels or bands supplied with the product.
Cardo reserves the right to refuse returns that do not meet these conditions.
To request a return, please email returns@cardo.email with:
Subject: Return request – Order #XXXX
Please include your order number and specify the items you wish to return.
Once your request has been received, our customer service team will provide the return address and any further instructions.
Returned items must be shipped within 14 days of submitting the return request.
For voluntary returns, the cost of shipping the items back to Cardo is the responsibility of the customer. We recommend using a trackable shipping method.
Refunds for Returns
Once the returned items have been received and inspected, eligible refunds will be processed within 7 business days.
Refunds will be issued to the same payment method used for the original purchase.
In the case of a valid return, Cardo will refund:
the price of the returned items;
the cost of the standard shipping option originally selected for the order.
Additional charges related to express, premium or non-standard shipping services are non-refundable.
Return shipping costs are non-refundable, except in cases involving defective, damaged, incorrect or non-conforming products.
Exchanges
If you wish to exchange your socks for a different size or colour, please contact returns@cardo.email.
Exchanges are subject to product availability and to the same eligibility requirements applicable to returns.
To be eligible for an exchange, items must:
be unworn, unwashed and undamaged;
be returned in their original condition;
include the original packaging and any labels or bands supplied with the product.
For exchanges requested by the customer, the cost of shipping the items back to Cardo is the responsibility of the customer.
If the requested replacement item is not available, we may offer a refund or help you choose an alternative product.
Defective, Damaged, Incorrect or Non-Conforming Products
If you receive an item that is defective, damaged, incorrect, or otherwise non-conforming, please contact support@cardo.email.
Please include:
your order number;
a brief description of the issue;
clear photographs showing the defect, damage or problem.
Once the issue has been reviewed and confirmed, Cardo will cover the return and replacement shipping costs.
Depending on the circumstances, we may offer a replacement, an exchange, or a refund.
Contact
For returns, exchanges, size changes or voluntary return requests:
returns@cardo.email
For defective, damaged, incorrect or non-conforming products:
support@cardo.email
If you have any questions or are unsure whether your item is eligible for return or exchange, please feel free to contact us before shipping it back. We will be happy to help.